Support Policy

1. Technical Support

We provide tool selection advice, cutting parameter reference and troubleshooting support for the tools we sell. Send us your working conditions (workpiece material, machine type, machining method, current parameters) through online chat or email and we will reply within 1 business day.

2. Warranty

Under normal use, any product with a material or manufacturing defect within 3 months of shipment will be replaced free of charge. Problems caused by improper use, parameters beyond specification or external damage are not covered.

3. Custom and Non-standard Tools

We accept non-standard tool orders made to drawing or sample. Please provide a complete drawing with tolerance, material, coating and quantity requirements before ordering; we will quote price and lead time after evaluation. Custom products cannot be returned once production is confirmed.

4. Response Times

• Enquiries during working hours: within 30 minutes;
• Quality issue reports: resolution within 1 business day;
• Custom requirement evaluation: quotation and lead time within 1 to 2 business days.

5. Contact

Email: service@exactalloy.com