FAQ

Frequently Asked Questions

1. What is your minimum order quantity (MOQ)?

Standard catalog tools can be ordered from 1 piece — ideal for testing before you commit to volume. For non-standard or custom tools, the MOQ depends on geometry and is confirmed together with your quotation.

2. How long is the lead time?

In-stock standard tools: typically shipped within 1–3 business days.
Non-standard / custom tools: usually 7–20 business days depending on complexity and quantity.
You will always receive a confirmed lead time with your quotation.

3. What payment methods do you accept?

We currently accept USDT (TRC20 / BEP20), bank transfer / online deposit, and cash on delivery where available. Credit and debit card payment (Stripe) and PayPal are being enabled — contact us if you need one of these for your order.

4. Do you ship worldwide?

Yes. We ship by international express (DHL / FedEx / UPS), by air, or by sea for bulk orders. Shipping cost and estimated transit time are shown at checkout or confirmed with your quotation.

5. Can you make tools to my drawing or sample?

Yes — non-standard customization is one of our core services. Send a drawing (PDF / DWG / STEP) or a sample, and our engineers will evaluate manufacturability and quote. An NDA can be signed on request.

6. Do you provide samples?

Yes. Sample orders are welcome. For custom tools we can produce a sample for your approval before batch production.

7. What is your quality guarantee?

Tools are inspected before shipment. If a tool is defective in material or workmanship under normal machining conditions, contact us with photos or a short video and we will replace or re-grind it. Normal wear, and breakage caused by incorrect parameters or setup, are not covered.

8. How do I choose the right tool for my material?

Tell us your workpiece material and hardness, spindle interface and operation. We will recommend geometry, coating and cutting parameters. You can also browse by application inside each category.

9. Can you provide material or inspection certificates?

Yes, on request — please mention it in your inquiry so we can include it with your shipment.

10. Do you offer re-grinding?

Yes. We offer tool re-grinding and re-coating to extend tool life and reduce your cost per part. See the Tool Regrinding Service item in our catalog, or contact us for an evaluation.

11. My currency or country is not listed — can I still order?

Yes. Our store supports multiple languages and currencies. If your country or currency is missing, contact us and we will arrange the order manually.

Still have a question?

Use the Contact Seller button on any product page, or visit our Contact Us page — we reply within 24 hours on business days.